Terms and Conditions

Thank you for choosing Infinity Travels! By accessing and using this site, you agree to be bound by the terms and conditions outlined here.

• Introduction: When offering travel management services, Infinity Travels makes no guarantees or insurances regarding the quality of work to be done by any supplier, their financial standing, or their ability to repay you for any losses you may incur because of their financial standing. Any act, error, omission, harm, loss, accident, damage, delay, nonperformance, irregularity, or any result thereof that may be caused by any supplier of travel products defaulting, being careless, or by any other cause is not the responsibility or liability of Infinity Travels. When a travel service is paid for, Infinity Travels is not responsible for any pricing changes or other modifications that take place. There can be a fee associated with refunds once tickets have been issued.
• Using the site and buying tickets: You agree to all the terms and conditions stated here, are at least 18 years old, and have the legal right to engage in this agreement and use the website. You acknowledge that all your usage of the website (including usage of your account by third parties) is financially your responsibility. Any reservations made by individuals under your supervision or control are your responsibility. Additionally, you attest to the veracity and accuracy of all information provided on the site by you, members of your household, or on your behalf. Additionally, you attest that the passenger is not a minor traveling alone. Any reservation made just for exploratory purposes, in deception or fraud, or in anticipation of demand, is strictly forbidden. Reservations and airfares are not confirmed until money is received. There needs to be enough money on the credit or debit card for the duration of the booking process before the ticket is shipped. We cannot guarantee the price listed at the time of the initial reservation or any subsequent reservations if there are issues with the card's processing, whether due to limitations or insufficient funds.
  1. All tickets are non-refundable and non-transferable. Each traveler's first and last name must be entered into the reservation precisely as it appears on official government documentation, such as a driver's license, passport, or other valid forms of identification that may be needed. Your total amount may be split into two parts: the airfare and a non-refundable booking fee from Infinity Travels. The total amount due at the time of booking will match the quote and your authorization. The booking fee will be included in the final fare, if applicable.
  2. Re-confirmation, check in and boarding
     1. At least 72 hours before your scheduled departure, you should confirm all your flights. Check-in time must be completed at least two hours before departure, and you must arrive at the boarding gate at least thirty minutes early (one hour early for Air India).
     2. A valid government issued photo ID is needed for every domestic flight. All foreign travel requires a valid passport and valid travel documentation.
  3. Airline baggage fees are not included in the prices. Every customer traveling abroad must have the appropriate travel documentation, such as a passport, visa, or advanced parole. Travelers are responsible for reviewing travel restrictions and obtaining all relevant documents well in advance of their travel date. Infinity Travels and its representatives are not responsible for answering specific inquiries about the required travel documentation. Requests for exchanges and cancellations must be made at least twenty four (24) hours prior to the planned departure time. The initial purchase amount less any applicable airline penalties, along with any difference in fare between the original fare paid and the fare associated with the new ticket(s), may be refunded or exchanged, if permitted under the airline fare rules associated with the ticket(s) issued. Furthermore, Infinity Travels will impose modification/refund costs. Infinity Travels has no control over airline fines related to exchanges or refunds.
     A ticket becomes completely worthless if, at any point during the journey, the passenger linked to it fails to appear at the check-in desk or cancels the reservation at least two to four hours prior to the scheduled departure time, or as mandated by particular airline policies.
     If a customer needs assistance with last-minute modifications (within four hours of the scheduled departure), they must get in touch with the airline immediately.
     Several airlines are frequently involved in international travel, and each has its own set of fare regulations. The most stringent regulations will be applied to the full booking if there are multiple sets of fare rules linked to the total fare.
• Alternate Airports:You might be able to find a less expensive ticket on our website for travel to or from the nearby airport in your origin or destination city. The website will notify users if there is a lower fare from any nearby airport. We take into account any nearby airports that are 60 miles or less from your preferred airport. Your airline ticket can be discounted by up to 20% if you choose a local airport. Please be aware that it is your duty to thoroughly check your itinerary and to record the names of all the airports you have chosen and reserved.
• Frequent Flyer mileage, seats, meals, and other special requests: Please note that requests for meals, seats, frequent flyer miles, and other special considerations are just that—requests. The airline retains the right to make changes to the specified seat assignment at any time and without prior notice. We cannot guarantee that you will be given the exact seat you have chosen. Furthermore, we cannot guarantee that the concerned airline will receive and approve your meal, frequent flyer, or other special requests. Therefore, it is advised that you validate these requirements by speaking with your airline directly.
• Infant travelers and unaccompanied minors:
  1. Unaccompanied Minors Minors under the age of 12 (and on some airlines, under 17) traveling without an adult must adhere to the specific policies and procedures of the airline. Each airline has its own set of rules, so it is crucial to check directly with the carrier for detailed information. Unaccompanied minors may not be allowed to travel without an adult on some airlines. When permitted, unaccompanied minors can only fly on nonstop routes with certain carriers, and flights must not be scheduled for early morning or late night. Additionally, unaccompanied minors cannot be booked on the last flight of the day.

     All airlines charge an extra fee for unaccompanied minors, which is not included in the ticket price. This fee must be paid in cash at the airport. To understand the specific policies, restrictions, and fees for sending an unaccompanied minor on a solo flight, contact the airline directly.

  2. Infant Travelers Many airlines do not offer electronic tickets for infants. After booking an infant ticket, please contact customer service to complete the process.
• Modification to purchased flights: There are no refunds or exchanges available for any basic economy airline ticket. Cancellation policies and procedures are unique to airlines and are in effect constantly. When an airline permits cancellations in specific circumstances, the credit can be used to the same traveler's subsequent ticket purchases for flights on the same airline. In certain situations, there will be an additional fare differential (if any) and an associated penalty.
  1. Date adjustment for a domestic ticket that has been fully unused: When canceling a reservation, you must pay a cancellation charge, which starts at $50 per person per ticket. If the airline permits it under the pricing rules, fully unused domestic tickets may be changed before the first travel date for a cost of $100.00 to $200.00 plus the difference in fares. Charges differ between airlines, and there can be an agency service fee. The credit will only be retained for a certain amount of time; therefore, please ask the customer support representative when you must utilize the credit in order to avoid losing the entire amount. All modifications must be completed before the first flying segment, or the entire unused portion departs.
  2. Date adjustment for an international ticket that has been fully unused: When canceling a reservation, you must pay a cancellation charge, which starts at $75 per person per ticket. If the airline permits it under the terms of the fare rules, fully unused foreign tickets may be changed before the first travel date. However, there will be a change cost of $150.00 to $450.00 plus any difference in fares. Fees vary from airline to airline; there may be an agency processing (or ticket exchange) fee. The credit will only be retained for a certain amount of time; therefore, please ask the customer support representative when you must utilize the credit in order to avoid losing the entire amount.
  3. Date of return modification for domestic flights: Return flights for domestic travel may be altered whenever the airline permits it in accordance with the fare rules, for an additional fee that ranges from $100.00 to $200.00 depending on the carrier, in addition to any fare differences. Charges differ between airlines, and there can be an agency service fee
  4. Date of return modification for International flights: For international travel, the return flight may be changed in accordance with the airline's policies, subject to fare rules. This modification incurs a change fee ranging from $150.00 to $450.00 (varies by airline), in addition to any fare difference. An agency processing (ticket exchange) fee may also apply. Please ensure that all changes to the return date comply with the maximum validity of your ticket.
  5. 24 - hour cancellation policy: We've got you covered if you need to make any adjustments! Within 24 hours of the original ticket purchase, you may cancel your ticket. A nominal fee of $50 for domestic and $75 for international bookings applies. Our customer care is available around-the-clock for help with changes, cancellations, and refunds. Additionally, you can choose to enroll in our Travel Assist plan, which will help you fly with ease, by saving big ! If you purchase a Travel Assist plan, you can cancel or make modifications to your flight up to 24 hours after the original ticket purchase without incurring the normal cancellation cost. The regular airline cancellation policies will take effect after 24 hours.
  6. Basic Economy Fare: Introducing our Basic Economy Fare, the most budget-friendly option for travelers seeking the Main Cabin experience at a reduced rate. While you'll still enjoy the core benefits of our service, it's important to note the following airline restrictions:
     1. Carry-on luggage restrictions apply.
     2. Complimentary checked bags are not included.
     3. Airport seat assignments are subject to availability.
     4. Upgrades are not available for Basic Economy tickets.
     Please be aware that changes and refunds are not permitted for tickets purchased under the Basic Economy Fare.
  7. Refund Policy of Infinity Travels: All partially utilized and non-show tickets are non-refundable and non-creditable
  8. Unused Domestic Tickets Policy: Unused domestic airline tickets are non-refundable under any circumstances, including instances of serious illness. Additionally, these tickets are non-transferable. However, travelers can receive credit from the airline, minus applicable airline/agency fees, if the ticket is cancelled accurately at least two hours before the scheduled departure of the first flight. The price of an airline ticket typically ranges from $100.00 to $200.00, varying depending on the airline. No credit will be issued for flights cancelled after the cancellation deadline. A $50 processing fee applies to all transactions.
  9. Domestic partially used tickets: There is no credit value or reimbursement for any domestic partially used or no-show tickets.
  10. Fully unused tickets to India: We offer a refund for most of our wholesale tickets to India, provided the relevant airline fee is paid. Refund fees might be as high as $450.00 or $200.00. Charges differ between airlines. Any refund claims must be made via email before the first flight segment departs; otherwise, the ticket will be worthless. Refunds are not available in the event of a no-show, if the flight is canceled after the deadline, or if the fare rules prohibit them. There will be a $75 processing fee. To find out whether we have received your request for a refund, you must give us a call and speak with a live agent.
  11. Fully unused International tickets: The majority of International tickets have no refund policy. The airline may permit cancellations in some circumstances, and a credit may be offered for the passenger's future ticket purchases on the same airline. A reissue (exchange) price may range from $200.00 to $400.00 or more, contingent upon the airline and respective fare regulations. Typically, a credit has a one-year validity period starting on the date of the original purchase (issue date). Canceling tickets is required before the first part of your flight. A nominal processing fee of $75 applies.

      All refund inquiries must be directed to Infinity Travels via email. To find out if we have received your request for a refund, you must give us a call on our helpline number. There will be no refund after departure. Please contact the airline or us for details regarding fees and charges. Few international tickets that are subject to a conditional sale or offer are non-refundable and cannot be used for another trip.

• Changes to airline schedules and cancellations of flights: Airlines retain the right to cancel flights or adjust schedules due to operational, technical, or weather-related reasons. In such instances, every effort will be made to accommodate passengers on another flight or date. Should alternative arrangements not be possible, passengers may be eligible for credit or a refund per the airline's policies.

  Flight schedules may change abruptly and without notice. Passengers are urged to verify the status of their flight with the airline 24 to 72 hours prior to departure. Throughout their journey, passengers should ensure they receive essential travel updates, including schedule changes, by regularly checking the email or phone number on record.

  Schedule changes by airlines can happen suddenly or without warning. It is the passenger's responsibility to check the status of their flight with the airline 24 to 72 hours before it departs. Before and throughout their trip, passengers should make sure they are receiving critical travel information, such as schedule changes and more, by checking the email or phone number we have on file. If you discover that your flight has been canceled or rescheduled, please contact support@theinfinitytravel.com or 1-760-999-7119, available around-the-clock. We will investigate the airline's modifications and fight for the best feasible outcome that complies with the airline's schedule change policy on your behalf. It should be noted that rescheduling a flight is not possible, and there may be a penalty or difference in fare if the passenger is unable to fulfill their obligations and misses their flight, voluntarily reschedules their flight, refuses to accept the airline's alternate option, or wants to re-book a flight that is not covered by the airline's reschedule policy. There is an extra agency service charge of up to $75 per person for each schedule adjustment service we offer.

  Please be aware that in the event of a schedule modification or flight cancellation, we assume no liability, either financial or non-financial.

• Change in Fare It should be noted that airlines have periodic price and availability changes, which may result in fare errors or changes in costs. As such, the price that is chosen and paid for is not guaranteed until all conditions are fulfilled, and the ticket is issued. Even after the online reservation is complete, the fare is subject to change. Any fare changes will be communicated to you as soon as possible, and if there are any, we disclaim all liability, both financial and non-financial. After we notify you of the revised fare and available options, you can choose to either purchase the ticket at the revised applicable fare or cancel. If there is a fare increase or error, you have the right to decline and cancel the reservation at no additional cost to you.
• Document of Travel
  1. Passport Requirement: To travel internationally, passengers must possess a valid passport.
  2. Visa Responsibility: It is the sole responsibility of each traveler to ensure they meet the necessary visa requirements. Infinity Travels bears no responsibility for denied entry or boarding due to insufficient documentation.
• Applicable Health Regulation Before traveling, passengers are advised to familiarize themselves with any entry restrictions and travel advisories in effect. It is essential to check the latest regulations, including any mandatory quarantine requirements, directly with the airlines. Many airlines now require travelers to complete health declaration forms at the check-in desk, so allocate extra time for this process before departure. Due to the evolving nature of entry and transit limitations in various countries, it is strongly recommended to confirm details with the respective airline prior to flying.
• International Certificate of Vaccination: Certain countries may mandate that foreign visitors provide an International Certificate of Vaccination, commonly known as a Yellow Card, or other documentation demonstrating specific vaccinations or medical testing before permitting entry or transit. Before departure, ensure you are aware of the latest entry requirements by referring to the Country Specific Information and contacting the relevant airline or foreign embassy of your destination or transit country.
• Entry Requirement Entry Requirement into the destination or transit country is not guaranteed by your purchase with Infinity Travels. The traveler is aware that Infinity Travels does not assume liability for figuring out if the traveler is authorized to enter or pass through any specific nation or location. Any information obtained from Infinity Travels needs to be confirmed by government agencies. Such information does not imply accountability on Infinity Travel’s side.
• Government related Taxes and Fees: The ticket price may encompass taxes and additional charges imposed by government authorities on air travel. These taxes and fees are either incorporated into the fare or delineated separately in the "TAXES" section of the ticket. They may constitute a significant portion of the overall travel cost.
• Check-in and Baggage policies: For travelers with extended layovers exceeding six hours or those with connecting flights involving multiple airlines, it may be necessary to retrieve luggage at the connecting airport and check in once again before continuing the journey. Transit visa requirements vary depending on the country. Please note that any additional baggage fees imposed by individual airlines in such situations, due to excess luggage, will be your responsibility. Most airlines now charge baggage fees, including for the first checked bag. These fees are applied per checked bag and range from 15 USD to 50 USD or more, depending on the bag's size and weight. Payment for baggage fees is typically made directly to the airline. For the latest information regarding check-in fees and baggage policies, it is advisable to contact the airline directly. Should you require a transit visa, please liaise with the airline, embassy, or consulate for guidance.
• Responsibilities
  1. Infinity Travels operates solely as an agent for individual airlines and other travel providers. Consequently, it cannot be held liable for any shortcomings in service from the airline or other providers. Any refunds owed due to poor performance by the airline are the responsibility of the airline, not Infinity Travels. Infinity Travels is not responsible for any errors, omissions, injuries, losses, accidents, damages, non-performance, under-performance, or consequences thereof arising from the actions or inactions of travel-related service providers.
  2. Airlines are solely liable for any delays, damages, or loss of luggage.
  3. The terms and conditions specified on the airline ticket also apply to you.
  4. Upon receipt of your ticket, receipt, or itinerary, it is your responsibility to verify the accuracy of travel dates, origin and destination cities, and other information. Failure to do so releases Infinity Travels from liability for any discrepancies.
  5. Infinity Travels has no control over the prices printed on tickets; some tickets may display a different value from the fare collected (higher or lower), while others may reflect BT or BULK fare.
  6. Infinity Travels reserves the right to refuse ticket purchases or services to any customer if unable to verify credit card information, if the cardholder cannot be contacted to authorize the charge, or if fraudulent activity is suspected. Service may also be refused if online transactions do not meet the terms, conditions, and policies of Infinity Travels.
• Payment Policy (Visa, Master, Discover, American Express, or Diners Club) can be used to make the payment.

  Until a reservation is confirmed or ticketed, it is not final. We confirm with the card company that the billing addresses and other details you have supplied are correct in order to safeguard our clients. The fare is subject to change until such information is confirmed. If a credit card or debit card is declined by the issuing company or a travel provider, we are not liable for any declined transactions; we are also not liable for any delays in the timely verification of the credit card verification number, billing address, or other details; nor are we liable for any fare adjustments or other charges that may arise during the verification process. An approval code may occasionally have been applied to your credit card when the fare you have chosen is unavailable. If the transaction is not completed, the approval code may temporarily restrict your available credit until the bank lifts the block.

  The cardholder must give permission for other parties to use their credit card for payments. The card holder's authorization is required before the purchase of the ticket is finalized. If your credit card is invalid, any information is missing or entered improperly, or there are no funds available, we will let you know. In these situations, the ticket will be processed in full when we speak with the cardholder and resolve the issue.

  You agree to be responsible and fully liable for any and all credit card payment, dispute or any other issue such as fraud made to us or to any of our supplier. You agree to pay Infinity Travels in case of any fraud or charge back.

  The overall costs on your card will be the same as agreed upon when you receive the statement, but it may be broken down into multiple transactions with breakdowns like (airline name + agency fee = total charge) for each passenger. If you use multiple airlines, fees may be shared between the names of the airlines as well as an overall agency fee for all passengers combined. A cost for the agency will show up as Infinity Travels

  Or

  The complete amount charged to your card by Infinity Travels may occasionally show up as a single charge. (Total amount paid by all passengers combined).

  Or

  In some cases, total charges on your card will appear with airline name for each passenger.
  
  Your total charge will be the same as negotiated in each of the scenarios. Please carefully review your bill and add up all of the individual charge breakdowns to determine the agreed-upon total. Before you make any charge backs, contact our round-the-clock help at 1-760-999-7119 if you have any queries.

  In addition to the initial price, every chargeback is subject to a $50.00 reprocessing fee for each passenger.

• 3D Secure 2 Verification Since our website uses 3D Secure for verification, your transaction and personal information are secure. When customers make purchases online, their credit and debit card transactions are secured using 3D Secure 2, an authentication system. An industry-wide authentication method called 3D Secure 2 serves as the industry standard for strong (two-factor) verification. Its objectives are to enhance online card payment security and avoid fraud. To finish this verification process, you could normally be redirected to an authentication page on the website of your bank.

  You authorize us to carry out this purchase verification by signing our terms and conditions.

• Agency charge details The agency service charge is included in all fares. The agency service charge will be included in the total fare that is advertised, if applicable. All passenger types are subject to a per-person agency service fee, which covers value-added services including contact center assistance, a 24/7 toll-free number, ticketing, quality control, technological automation, and more. Depending on the fare type, availability, seasonality, referral source, and destinations, the service charge for an airline ticket can range from USD 0.00 to USD 28 or more. Tickets for cars cost USD 5, those for hotels cost USD 10, and tickets for cruises cost USD 20. For urgent travel, an additional last-minute processing cost is applicable. We take additional security precautions for all last-minute reservations to guard against any unauthorized users charging your card fraudulently.

  These security measures include verifying your card information with your financial institutions, using a fraud protection tool, receiving an early fraud alert for a purchase, authenticating the charge permission, and more. We attempt to recover part of the extra expense associated with these extra security measures by imposing a "last-minute processing fee". This charge enables us to provide our customers with fully quick and secure last-minute service. The agency service fee is non-refundable, subject to change without prior notice, and will be incurred should you choose to cancel or modify your reservation in accordance with relevant airline or supplier policies. Before you finalize your reservation, please give us a call if you have any questions about this charge.

  Your charge can break up into multiple transactions and show up as a breakdown on your bill. You can save three to four percent on your purchase when we break down the charges. The overall costs on your card will match what was agreed upon, however they might be divided into many transactions, with a breakdown showing the total amount for each passenger as follows: airline name + agency fee = total charge. If you use multiple airlines, fees may be shared between the names of the airlines as well as an overall agency fee for all passengers combined. A cost for the agency will show up as “Infinity Travels”.

  There may be instances where the complete amount charged to your card by Infinity Travels appears as a single charge. (The total cost for all passengers combined).

  The airline name for each passenger may occasionally appear with the total charges on your card. In each of the scenarios, the total cost will be the same as quoted and approved by you at the time of reservation.

• Refund Policy Refund requests take four to seven weeks to process and must be in writing.
  1. Although the airline will always attempt to offer you the best alternative, refunds are not possible in the event of flight delays.
  2. Missing, stolen, or misplaced tickets; delays in ticket deliveries (E - Tickets are recommended when available).

  Infinity Travels disclaims any liability on the availability and cost of any goods purchased over its website. On occasion, suppliers and airlines may alter their prices, and things may sell out before Infinity Travels can update the web page. Until the credit card is approved and the tickets are provided, availability and price of airline tickets are not guaranteed. It may not be possible to cancel or modify your flight, and there could be 100% in fines.

• Regulation of Law and Settlement of Disputes California law shall govern this transaction in substance and procedure. It is formed and executed in the County and City of Los Angeles in the State of California. You understand and agree that if you or we need to file a lawsuit, whether it be small claims or otherwise, over a disagreement resulting from this transaction, the lawsuit will be filed, heard, and handled under California law, both substantively and procedurally, in the court district of our California corporate address in Los Angeles. We recognize this and concur. Legal fees, court costs, and other associated litigation expenditures shall be awarded to the party who prevails in such an action.
• Hazardous substance Hazardous items cannot be carried on an aircraft, in carry-on luggage, or in checked baggage, according to federal statutes. For more information and exceptions, click here.

Before your flight, you must confirm the rules and exceptions pertaining to hazardous products with the relevant airline.