Booking Terms and Conditions
AGREEMENT BETWEEN CUSTOMERS AND INFINITY TRAVELS
Last updated: June 9, 2026
Welcome to theinfinitytravel.com (the “Website”). We provide travel agency services, which services include but are not limited to hotel, transfer, air travel booking and fulfillment services, cancellation protection (through third parties), and packaged offerings that include a combination of the above, as well as assist and facilitate customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel Suppliers on your behalf (collectively, “Infinity Travels Services”). The terms “we”, “us”, “our”, “Infinity Travels” refer to Infinity Web Solutions LLC, doing business as Infinity Travels, a limited liability company organized and existing under the laws of the State of California, having an office located at 17875 Von Karman Ave, Suite 150 & 250, Irvine, California 92614, United States of America, as well as its subsidiaries and affiliated entities. The terms “you”, “user,” or “traveler” refer to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents, as well as all members of their group or traveling party.
CONTRACT. The Infinity Travels Services are offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below, as well as our Privacy Policy, which is referenced herein and can be found at https://infinitytravels.com (collectively, the “Terms and Conditions” or “Agreement”). By utilizing any Infinity Travels Services, contacting our customer service representatives, or accessing our Website, you agree that the Terms and Conditions then in force shall apply. If you or the user(s) whom you are representing are not willing to be bound by all of these Terms and Conditions, including without limitation the preceding acknowledgement and agreement, then you must not continue to create an account on the Website and you must not access or use Infinity Travels Services or any portion thereof or make any Booking; Infinity Travels does not and will not grant you any right or license to access or use the Website, Infinity Travels Services or any portion thereof. You may only use our Website to utilize Infinity Travels Services and for no other purposes, commercial or otherwise.
Please read these Terms and Conditions carefully before using the Infinity Travels Services, as they contain waivers of liability, as well as a waiver of class action and venue selection, and notice clauses. By using the Infinity Travels Services, you, on behalf of yourself and the person(s) for whom you are accessing or using the Infinity Travels Services, acknowledge, agree and confirm that: (i) you are of sufficient legal age to use the Infinity Travels Services and to create a binding legal contract, including responsibility for any liability you might incur as a result of the use of the Infinity Travels Services; (ii) you have read and understand all of these Terms and Conditions; (iii) you agree to be bound by all of these Terms and Conditions and/or you have full authority to bind user to all of these Terms and Condition; (iv) you acknowledge that these Terms and Conditions are the legal equivalent of a signed, written contract between Infinity Travels and yourself; (v) all information supplied by you, or using your name or account, in using our Infinity Travels Services is true, complete, and correct; (vi) you are financially responsible for all uses of the Infinity Travels Services by you and those using your name and/or account; (vii) you acknowledge that some Suppliers have age requirements and restrictions for purchase and use of their accommodations and services, and you and those traveling with you shall be subject to such requirements and restrictions; and (viii) should you make a reservation and/or purchase for other people, you shall inform them of these Terms and Conditions, the terms and any other Supplier Terms that apply.
You acknowledge and agree that you act as agent for all those named in any purchase made through the Infinity Travels Services (“Booking”) and accept these Terms and Conditions on behalf of all persons named in any Booking (including those added at a later date). You represent and warrant that you are authorized to accept these Terms and Conditions for and on behalf of every person named in the Booking (including those added at a later date). Parents/legal guardians accept these Terms and Conditions on behalf of any minors.
SUPPLIERS. We do not own, manage, control, provide, supply, or operate any of the travel-related products or services included in your Booking (the “Travel Products”). Infinity Travels provides travel agency and related facilitation services that enable customers to search for, request, reserve, and purchase Travel Products offered by independent third-party transportation, cancellation protection, accommodation, rental car, and other Travel Product providers (collectively referred to herein as “Suppliers”). Infinity Travels acts solely as an independent travel intermediary and booking facilitator between users and Suppliers, and not as a fiduciary, travel advisor, or guarantor of any Supplier’s Travel Products. All Bookings are made directly between you and the relevant Supplier subject to the terms, conditions, policies, rules, and restrictions of that Supplier, including, without limitation, cancellation and refund policies (collectively, “Supplier Terms”). Those Supplier Terms may include rules and restrictions about the Travel Products, exclusions, limitations of liability (including some which limit or exclude liability for death, personal injury, delay, and loss or damage to baggage), restrictions on amendment or cancellation, and other terms and conditions. It is important for you to review the terms and conditions provided by the Suppliers. Depending on your destination of travel, we may use the services of another travel service provider inside or outside of the United States of America for the fulfillment of the Infinity Travels Services. Due to frequent changes, we cannot guarantee the accuracy of any information provided through the Infinity Travels Services, including, without limitation, information provided by our travel agents or any government or third-party websites we may reference, and we expressly disclaim any and all liability for inaccurate or incomplete information contained on such sites or provided by us.
OUR RELATIONSHIP TO YOU. In our role as a travel agency, we act as an intermediary and independent contractor between you and the Supplier(s); no joint venture, partnership, employment, agency, representative, fiduciary, or similar relationship exists between you and us, or any Supplier related to the Infinity Travels Services, as a result of your use of the Infinity Travels Services. We merely assist you in finding Suppliers and making certain arrangements for travel. We consider numerous factors in identifying Suppliers and recommending specific itineraries. We want you to be aware that certain Suppliers may pay us commissions as well as incentives for reaching sales targets or other goals. Suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs, and supporting technology initiatives. The relationships we have with Suppliers may also influence our recommendations. Our recommendations are solely suggestions; any and all decisions as to appropriate destinations of travel and Suppliers are your sole and exclusive decision, and we do not accept any responsibility or liability should you be dissatisfied, for any reason, due to the destinations and/or the Suppliers we may suggest.
RESERVATION AND PURCHASE. Infinity Travels does not execute financial or travel commitment decisions without your explicit approval (e.g., verbal confirmation during a call with our customer service representatives, written confirmation via email, or other express authorization). Additionally, you acknowledge and agree that the Supplier Terms shall apply to your reservation and/or purchase of products and services, and agree that you shall abide by the Supplier Terms, including, without limitation, payment of all amounts when due and compliance with the applicable Supplier. You understand that any violation of any such Supplier Terms including without limitation timely payment, may result in: (i) you forfeiting any monies paid for such reservation or purchase; (ii) cancellation of your reservation or purchase; (iii) you being denied access to any hotels, or any other products or services; and (iv) us debiting your account for any costs we incur as a result of such violation. You acknowledge and agree that: (i) Suppliers may change their prices without notice prior to reservation or purchase by you; and (ii) you shall be responsible for all charges, fees, duties, taxes, and assessments arising out of your use of our Infinity Travels Services, including, without limitation, all reservations and purchases you make. You acknowledge that some Suppliers may require you to sign a liability waiver or other forms prior to using their services, and you understand that your unwillingness to do so may result in a cancellation of your reservation(s), being denied access to the Supplier’s services, and forfeiting any monies paid for such reservation(s), in accordance with applicable Supplier Terms.
Quotations may be invalidated at any time prior to booking confirmation. Your reservation/purchase may be non-refundable and non-cancellable. Infinity Travels may display general travel information about visa requirements; this is not visa advice. Travelers are solely responsible for confirming entry requirements with the relevant authorities or a licensed immigration advisor.
Any cancellation or change, if permitted, is subject to the Supplier Terms of the Supplier and/or Travel Product that you selected, or as otherwise disclosed to you prior to booking confirmation. At the time of reservation/purchase, you may be charged the total cost of the Supplier’s products and services that you selected, including taxes and fees (but excluding any mandatory hotel-imposed charges that may be applicable upon checkout from the hotel and any airfare fees, including, but not limited to, baggage fees, seat assignment fees, early boarding fees, etc.). If applicable, certain mandatory hotel-imposed charges are payable to the property upon check-out (e.g., mandatory resort fees); any incidental charges that you make during your stay will be charged to you by the property upon check-out, including but not limited to parking, phone calls, internet access, and room service. In addition, car rentals may require a credit or debit card at the time of pick-up for any vehicle as a form of security and/or hold. Some properties and rental car companies have age requirements; please check with the property or rental car company for more information. If permitted, changes to your reservation/purchase are subject to the policies of the Suppliers that you selected. If permitted, and you choose to change your reservation/purchase, you may incur a change fee, plus any difference in the fare attributable to the change. If your reservation/purchase is with multiple Suppliers, and if cancellation is permitted by one Supplier and not the other, you will not be refunded for the portion of your trip for which cancellations are not permitted, and you will be required to cancel your entire trip. If cancellation is permitted, you may incur a cancellation fee. The amount of the cancellation fee will depend on the applicable Supplier Terms. Upon receipt, you are responsible for promptly reviewing your reservation/purchase confirmation/itinerary for accuracy and immediately notifying us of any errors.
You understand, acknowledge, and agree to authorize us to charge your credit and/or debit card for any fees and Bookings. If, for whatever reason the credit/debit card you provide for any payment is subsequently found to be fraudulent or lacking sufficient limits or funds to make the full payment, we reserve the right to perform any (or a combination) of the following: (i) decline your payment and require another form of payment to secure your Booking (and your Booking will not be confirmed or reserved until an additional form of payment is provided); (ii) cancel any reservation/s you made, and if fraudulent, refund all monies used for the reservation to the user or victim of the fraud; (iii) immediately require full payment from another credit card at the going rate for your accommodation(s) at the time of your full payment; (iv) terminate and restrict your ability to utilize our services at any time in the future; and/or (v) we may pursue any remedy necessary, including, but not limited to pursuing legal action.
(a) Service Fees
Infinity Travels charges a service fee for processing cancellations, modifications, and refund requests, and for other ancillary services related to your Bookings. The amount of the fee may vary based on the type of booking (e.g., domestic or international flights, hotel reservations). Before you authorize payment, we will disclose the exact service fee amount applicable to your request. Infinity Travels service fees are separate from, and in addition to, any fees imposed by Suppliers. All Infinity Travels service fees are non-refundable. The current fees are listed at https://theinfinitytravel.com/our-service-fees , and are incorporated herein by reference.(b) Financial Institution/Credit Card Fees & Currency Conversions
If you are located outside of the United States, we will process your credit card payment in local currency. However, in some circumstances, we may process your credit card payment in USD. You acknowledge and agree that some banks and credit card companies charge fees for international or cross-border transactions. The same shall apply for any payments you choose to make while on-site at any international accommodation (including, but not limited to, resort fees, VAT taxes, etc.). Booking international travel may be considered an international transaction by your bank or credit card company. Some banks and credit card companies also charge a currency conversion fee. For example, if your Booking is in a currency that differs from your credit card currency, your credit card company may impose a currency conversion fee. This fee is determined solely by the currency exchange rate and your credit card company or bank, typically on the day the transaction is processed. If you have questions concerning any of these fees, please contact your bank or credit card company prior to booking.CREDIT CARD BOOKINGS. Payments will be processed through a secure system and can be made via major credit and debit cards, including Visa, Mastercard, and American Express. Travelers must provide us with express authorization for every transaction for their trip. Your authorization is a legally binding agreement for Infinity Travels to process payment and an acknowledgement and agreement to these Terms and Conditions, including the cancellation terms. Additionally, you agree not to make any improper chargebacks.
You agree to maintain a valid card on file and promptly update Infinity Travels if your credit card details change. You confirm that you are an authorized user of the card you provide. You further agree not to dispute any charges with your credit card company, as long as the transaction aligns with the terms of this contract. You also consent to us sharing your payment information and necessary instructions with third-party payment service providers (e.g., credit card processors, merchant services, and related services) in order to complete the payment transactions.
In certain cases, you can dispute charges with credit card companies (“chargebacks”). Before initiating a chargeback, you must send an email to booking@infinitytravels.com regarding any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. Infinity Travels retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks, and to cancel any travel reservation related to that improper chargeback. You agree that the following chargeback scenarios are improper, and we retain the right to investigate and rebut the chargeback claims below, including, without limitation:
Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
Chargebacks resulting from charges authorized by family, friends, associates, or other third parties with direct access to your credit card. This does not include credit card fraud.
Chargebacks arising from inconsistency or inaccuracy with regard to the Supplier’s product description.
Chargebacks resulting from force majeure or other circumstances that are beyond the control of Infinity Travels or the Supplier.
Chargebacks result because you do not agree with the cancellation policy.
Chargebacks resulted because you were not provided with an itemized breakdown of costs in connection with your travel.
Chargebacks resulting from an experience where you were not satisfied with the services/products provided by the travel Supplier.
TRAVELER INFORMATION. We bring to your attention the importance of accuracy, especially in connection with any information provided in connection with visa procurement. Names provided to secure Bookings or visas must exactly match travelers’ passports. Any corrections required to be made in connection with your Booking or visa could result in an inability to travel, and we disclaim any liability in connection therewith. Any minor name corrections advised after airline or other tickets and documents have been issued will incur fees at the sole expense of the traveler. Not all name corrections will be permitted by Suppliers and may require the purchase of a new ticket or document. All required travel information must be completed and submitted to Infinity Travels before your departure. Please review all correspondence and documents, including cancellation policies of your Suppliers, carefully and promptly, as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us within twenty-four (24) hours with any corrections. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation.
CHANGES & CANCELLATIONS OF BOOKINGS.
(a) Changes & Cancellation by You or Those Named in the Booking
Changes to a Booking are considered canceled services, and as such, additional cancellation penalties may apply. Changes are subject to additional charges by Suppliers based on availability and may include additional fees or an increase in the total trip price. Any changes (especially with regard to airfare or other ticket contracts, including cruise lines) are subject to the applicable Supplier’s Supplier Terms.Changes or cancellation of travel must be submitted by contacting our customer service representatives by phone at 1-805-259-1718or by email at booking@infinitytravels.com, and are effective from the date we receive your notification. All Suppliers have their own cancellation policies and procedures, which apply to your Bookings. Upon receipt of your cancellation request, we will contact the Suppliers for any applicable refunds, subject to the Supplier Terms, or refer your cancellation request to the applicable Supplier to coordinate any applicable refunds directly with you. If you are entitled to a refund, please note that the Supplier is responsible for this refund, not us. Suppliers may choose to provide you with a travel voucher or credit in lieu of a refund. We are not responsible for a Supplier’s failure to pay a refund or for Supplier bankruptcy or insolvency.
You agree to pay any cancellation or change fees that you incur. In some cases, certain Suppliers will not permit changes or cancellations after the Booking is made, as indicated in the Supplier Terms provided with your booking, and as such, you acknowledge and agree that you may not be able to change or cancel certain types of reservations made through Infinity Travels Services.
NOTE: Your stay within the destination you have chosen will be as expressly described in your itinerary and/or selected package, and any extension to the number of days of your stay is subject to, and will only be permitted in accordance with, applicable Supplier Terms (e.g., hotel).
(b) Changes & Cancellation by Supplier
We will inform you as soon as reasonably possible if a Supplier needs to make a significant change to your confirmed booking or to cancel. We may liaise between you and a Supplier, but we will have no further liability to you. Before or during your trip, Infinity Travels and/or its Suppliers may need to cancel or change/substitute parts of your itinerary, including but not limited to ports of call and embarkation schedule, hotels and accommodations of comparable quality, air schedule or surface transportation changes (e.g., drivers and guides), security matters, and/or other events that make such alterations necessary. Suppliers may also substitute transportation equipment based on circumstances such as passenger volume. Some facilities or services may be limited or unavailable during holidays or special occasions. When possible, alternatives may be offered but are not guaranteed. We are not responsible for closures or necessary itinerary changes. These changes are not considered material and do not give you the right to cancel without penalty. Normal cancellation fees still apply if you cancel your trip after these change
(c) No Refund for Unused Arrangements
As Infinity Travels prices are based on contract rates with Suppliers, there will not be any refund for any unused portion of a Booking. If you cancel while the trip is in progress, there is no refund for the unused portion. No refunds will be made for any travel arrangements not utilized, whether by choice or because of late arrival or early departure. This includes the failure of transportation Suppliers to operate according to schedule, which we disclaim responsibility for.
(d) How to cancel or amend a Booking
To cancel or amend a Booking, please contact our customer service via email at booking@infinitytravels.com.
(e) Refund Processing Timelines
Refund timelines are controlled by the applicable Supplier and may vary by provider type. Airlines generally process refunds within eight (8) to twelve (12) weeks after a refund request is submitted, though in some cases, processing may take longer. Hotels, tour operators, and car rental agencies typically process refunds within seven (7) to thirty (30) business days. An additional period of up to three (3) billing cycles may be required for the refund to appear on your bank or credit card statement. Infinity Travels will keep you informed of your refund status as confirmation is received from the Supplier, but we cannot expedite refunds beyond the Supplier’s stated processing timeline.
FORCE MAJEURE. We assume no liability for any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: natural disasters, fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, or any other acts of a similar nature, sabotage, cybersecurity issues and/or technology outages or disruptions, changes of schedules or operational decisions of air carriers, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics (including, without limitation, COVID-19), or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel Supplier and its facilities, artificial intelligence execution errors or misinterpretations or hallucinations by AI or other automated systems, or any other unforeseen circumstances or any other factors unforeseen by us that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions (“force majeure”). In circumstances amounting to force majeure, we will not be required to refund any money to you, although if (and only if) we can recover any monies from our Suppliers (it being under no obligation to do so), we will refund these to you without any charge by us.
TRAVEL PROTECTION. Infinity Travels may offer you cancellation protection in connection with certain bookings made through our services. We strongly encourage the purchase of a travel protection plan including additional ‘cancel for any reason’ coverage, if available. Any travel protection must be promptly purchased following your Booking.. While Infinity Travels may recommend travel protection options for you to choose from, we are not liable for any issues in connection with any travel protection that you may or may not purchase. Infinity Travels is not a travel coverage plan, and as such, Infinity Travels cannot evaluate the adequacy of the prospective insured's existing insurance coverage. Infinity Travels cannot guarantee that any insurance provider will approve coverage for a claim made under the insurer’s policy and makes no representations about the extent of coverage for any policy it may offer or quote. Please note that any cancellation fees will not be accepted as part of your claim. If you have any questions about your travel protection, call your insurer, insurance agent, or broker.
Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Infinity Travels cannot be held responsible for denied entry if a traveler is unable to provide such details to the authorities, or for insurance or denial of entry for any reason. Declining to purchase an adequate travel protection plan could result in the loss of your travel costs and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs, or expenses incurred. IF YOU CHOOSE TO TRAVEL WITHOUT ADEQUATE INSURANCE COVERAGE, INFINITY TRAVELS WILL NOT BE LIABLE FOR ANY OF YOUR LOSSES HOWSOEVER ARISING, FOR WHICH TRIP PROTECTION PLAN COVERAGE WOULD OTHERWISE HAVE BEEN AVAILABLE.
DISCLAIMERS REGARDING SUPPLIERS.
INFINITY TRAVELS, AND ITS EMPLOYEES, SHAREHOLDERS, AGENTS, AND REPRESENTATIVES USE THIRD PARTY SUPPLIERS TO ARRANGE TOURS, TRANSPORTATION, RENTAL CARS, SIGHTSEEING, LODGING, AND ALL OTHER SERVICES RELATED TO YOUR TRAVEL. WE ARE AN INDEPENDENT CONTRACTORS AND ARE NOT EMPLOYEES, AGENTS, OR REPRESENTATIVES OF ANY SUPPLIERS. WE DO NOT OWN, MANAGE, OPERATE, SUPERVISE, OR CONTROL ANY TRANSPORTATION, VEHICLE, AIRPLANE, HOTEL, RESTAURANT, OR ANY OTHER ENTITY THAT SUPPLIES SERVICES RELATED TO YOUR TRIP. ALL SUPPLIERS ARE INDEPENDENT CONTRACTORS AND ARE NOT AGENTS, EMPLOYEES, OR REPRESENTATIVES OF OURS. ALL TICKETS, RECEIPTS, COUPONS, AND VOUCHERS ARE ISSUED SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED BY EACH SUPPLIER, AND BY ACCEPTING THE COUPONS, VOUCHERS, AND TICKETS, OR UTILIZING THE SERVICES, ALL TRAVELERS AGREE THAT NEITHER INFINITY TRAVELS, NOR ITS AFFILIATES, AND ALL EMPLOYEES, SHAREHOLDERS, AGENTS, OR REPRESENTATIVES THEREOF ARE OR MAY BE LIABLE FOR ANY LOSS, INJURY, DEATH, ACCIDENT, DELAY, IRREGULARITY, OR ANY OTHER DAMAGES OR EXPENSES TO ANY TRAVELER OR THEIR BELONGINGS, OR OTHERWISE, IN CONNECTION WITH ANY SERVICE SUPPLIED OR NOT SUPPLIED RESULTING DIRECTLY OR INDIRECTLY FROM ANY OCCURRENCE BEYOND OUR CONTROL. INFINITY TRAVELS, AND ITS AFFILIATES, AND ALL EMPLOYEES, SHAREHOLDERS, AGENTS, AND REPRESENTATIVES THEREOF ASSUME NO RESPONSIBILITY OR LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, SCHEDULE CHANGE, CESSATION OF OPERATIONS, LABOR DISPUTE, STRIKE, ACTS OF GOVERNMENT, ACTS OF WAR, TERRORISM, DISEASE, PANDEMIC, QUARANTINE, WEATHER OR OTHER FORCE MAJEURE EVENT OR OTHER CAUSE BEYOND OUR DIRECT CONTROL (EXCEPT TO THE EXTENT REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW). INFINITY TRAVELS, AND ITS AFFILIATES, AND ALL EMPLOYEES, SHAREHOLDERS, AGENTS, AND REPRESENTATIVES THEREOF HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, OR RE-ROUTING CAUSED BY ANY ACTS OR OMISSIONS OF ANY SUPPLIER OR GOVERNMENTAL AUTHORITY. THE FACT THAT WE INCLUDE OR OFFER ANY PRODUCT OR SERVICE THROUGH THE INFINITY TRAVELS SERVICES DOES NOT MEAN WE ARE ENDORSING OR RECOMMENDING SUCH PRODUCT OR SERVICE. ANY AND ALL CLAIMS REGARDING ANY PRODUCTS AND SERVICES OFFERED THROUGH OUR WEBSITE AND/OR TRAVEL AGENCY SERVICES ARE LIMITED TO CLAIMS AGAINST THE SUPPLIER OF SUCH PRODUCTS AND SERVICES. INFINITY TRAVELS, AND ITS AFFILIATES, AND ALL EMPLOYEES, SHAREHOLDERS, AGENTS, AND REPRESENTATIVES THEREOF HEREBY DISCLAIM ANY LIABILITY, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL, INCIDENTAL O OR INDIRECT DAMAGES, IN CONNECTION WITH PRODUCTS OR SERVICES PROVIDED BY ANY SUPPLIER THROUGH OUR WEBSITE, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, DEATH, PROPERTY DAMAGE, LOSS, ACCIDENT, DELAY, IRREGULARITY OR ANY OTHER DAMAGES OR EXPENSES WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, OR OTHERWISE, OF SUCH SUPPLIERS AND YOU HEREBY EXONERATE INFINITY TRAVELS, AND ITS AFFILIATES, AND ALL EMPLOYEES, SHAREHOLDERS, AGENTS, AND REPRESENTATIVES THEREOF FROM ANY LIABILITY WITH RESPECT TO THE SAME. FEDERAL LAW FORBIDS THE CARRIAGE OF HAZARDOUS MATERIALS ABOARD AIRCRAFT IN YOUR LUGGAGE OR ON YOUR PERSON. A VIOLATION CAN RESULT IN FIVE YEARS’ IMPRISONMENT AND PENALTIES OF $250,000 OR MORE (49 U.S.C. 5124). HAZARDOUS MATERIALS INCLUDE EXPLOSIVES, COMPRESSED GASES, FLAMMABLE LIQUIDS AND SOLIDS, OXIDIZERS, POISONS, CORROSIVES, AND RADIOACTIVE MATERIALS. EXAMPLES: PAINTS, LIGHTER FLUID, FIREWORKS, TEAR GASES, OXYGEN BOTTLES, AND RADIO-PHARMACEUTICALS. THERE ARE SPECIAL EXCEPTIONS FOR SMALL QUANTITIES (UP TO 70 OUNCES TOTAL) OF MEDICINAL AND TOILET ARTICLES CARRIED IN YOUR LUGGAGE AND CERTAIN SMOKING MATERIALS CARRIED ON YOUR PERSON.FLIGHT DELAYS; INSECTICIDE NOTICE; BAGGAGE You acknowledge that there may be flight delays (due to circumstances beyond the control of us or the Supplier, the company) that may lead to interference with a trip for which you have booked. You agree that we will not be responsible for any flight delays or loss of flight connections, whether such loss is caused by you, us, any of our suppliers, an airline, or others. In the case of any loss of flight connections, whilst we will use our best endeavors to continue with the booked trip, we will not be liable to compensate you for any lost part of your itinerary, and we will not be liable to pay for any additional costs you may incur. We strongly recommend that your travel insurance policy has coverage for flight cancellations and delays. You acknowledge that it is your responsibility to check in on time for your flight at any airport. We will not be responsible for any flights that are not taken due to your late arrival at any airport. It is also your responsibility to contact the relevant airlines to confirm flight details if relevant.
Travelers are encouraged to check the list of countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft on the U.S. Department of Transportation’s website, as this list is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
Baggage and personal effects are at all times the sole responsibility of the traveler. Due to continual changes in airline baggage policies and seating assignments, it is suggested that you inquire with your airline's website for up-to-date fees & information. Infinity Travels is NOT responsible for additional fees incurred for baggage or seating. The Department of Transportation, along with the Federal Aviation Administration, https://www.tsa.gov/travel/security-screening/whatcanibring/all.
DESTINATIONS & DOCUMENTATION. Travel to certain destinations may involve greater risk than others. Infinity Travels urges travelers to remain informed daily as to current news, as well as to review travel prohibitions, warnings, announcements, and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at https://travel.state.gov/content/travel.html and http://www.cdc.gov. In addition, you should consult with government websites to ensure that you are in compliance with all requirements for admittance into that country, including COVID- 19 requirements, as well as understanding local laws that govern travel within a country, such as medical tests and tracking.
A U.S. State Department list of travel advisories is available at https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/. Should you choose to travel to a country that has been issued a travel warning or advisory, Infinity Travels will not be liable for damages or losses that result from travel to such destinations.
It is the responsibility of each traveler to obtain and carry a valid passport, visa(s), inoculations, and all other documents required by applicable government regulations. When travelling domestically within the USA or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight, found here: http://www.tsa.gov/traveler-information/acceptable-ids. Air travelers with identification (ID) that does not meet the REAL ID ACT requirements will have to use alternate ID forms (passport, military ID, or permanent resident card) to pass TSA security checkpoints—even for domestic travel. Visas are required when they apply. U.S. citizens traveling to the United Kingdom (UK) for short visits, tourism, or business, including those just passing through UK airports, will need an Electronic Travel Authorization (ETA) if they do not have a UK visa or legal residency in the UK or the Republic of Ireland. You can find out if your international destination requires a visa at https://www.usa.gov/visas-citizens-traveling-abroad. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation. Infinity Travels strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the date of entry. Many countries require a minimum number of blank pages in your passport book. Non-USA citizens may require additional documentation. Children and infants also require all such travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities. Further, the U.S. Customs and Border Protection Agency require that for groups of children under age 19 arriving to the United States by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must be provided to the supervising adult or group leader in writing. Please visit https://help.cbp.gov, www.travel.state.gov, or https://www.dhs.gov/real-id for the most up-to-date requirements for travel documentation.
The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and provided by going to https://step.state.gov/step/countries restrict travelers with criminal convictions, even if expunged. Please inform us prior to booking with us if this applies to you and seek separate legal counsel to confirm your ability to travel to your desired destination. If you are denied access to a country or a Supplier due to a conviction, Infinity Travels shall not be liable for any losses, expenses, or refunds to you or anyone in your group.
Recommended inoculations for travel may change, and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Centers for Disease Control website at https://www.cdc.gov/.
YOU ACKNOWLEDGE ANY FAILURE TO STRICTLY COMPLY WITH THESE REQUIREMENTS MAY RESULT IN DENIED BOARDING OR AN UNDUE DELAY AT AN AIRPORT SECURITY CHECKPOINT CAUSING THE TRAVELER TO MISS FLIGHT(S), AND SUBSEQUENT SCHEDULED TRAVEL BOOKINGS AND TRIPS. INFINITY TRAVELS BEARS NO RESPONSIBILITY FOR ADVISING AND/OR OBTAINING REQUIRED TRAVEL DOCUMENTATION FOR YOU, OR FOR ANY DELAYS, DAMAGES, AND/OR LOSSES, INCLUDING MISSED PORTIONS OF YOUR VACATION RELATED TO IMPROPER DOCUMENTATION OR GOVERNMENT DECISIONS ABOUT ENTRY.
HEALTH & FITNESS. It is essential that you check with relevant Suppliers before booking if you do have any disability or pre-existing medical condition which may affect your trip, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process), so that they can assist you in considering the suitability of the arrangements and/or in making the booking. We may communicate requests to suppliers, but we cannot be responsible if Americans with Disabilities Act (ADA) accommodations are not available. Any accommodations provided will be at the sole expense of the traveler requiring the accommodation. Please note that accommodations outside of the USA may not be in compliance with the Americans with Disabilities Act (ADA) and may not have wheelchair accessibility. Certain Suppliers may be unable to offer additional assistance to travelers with limited mobility, and all such assistance will need to be provided by whoever the traveler is traveling with. Travelers with disabilities must notify the relevant Supplier at the time of booking of the status and identity of their non-discounted, fully paid travel companion who will be responsible for providing all necessary assistance.
If you are pregnant or expecting at or around the time of your planned travels, please inform the relevant Supplier prior to booking. Some Suppliers will not permit travel past certain gestational periods for your safety and the safety of your child/ren. If you become pregnant after booking with us, please consult with a doctor and review the Supplier Terms and Conditions as they relate to your booking to determine whether you will be permitted or prevented from traveling. If you are denied boarding, embarkation, or access to a Supplier due to a pregnancy, or physical or mental disability, Infinity Travels shall not be liable for any losses, expenses, or refunds resulting from such loss in access for you or anyone in your group.
For the safety of our guests, we and/or our Suppliers reserve the right to request health information prior to travel and to exclude any participants it deems unfit for travel at its sole discretion.
ASSUMPTION OF RISK & RELEASE OF LIABILITY. Conveyance vehicle collisions, water related activities, animals, roadway hazards, slips, and falls, uneven terrain, criminal or terrorist acts, government actions, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour guides, other travelers, Infinity Travels and its Representatives; attack by or encounter with insects, reptiles, and/or animals; accidents or illness occurring in remote places where there are no available medical services; foodborne illnesses, dietary restrictions or allergic reactions, fatigue, chill, overheating, and/or dizziness; known or unknown medical conditions, illnesses caused by COVID-19 (or other pandemics, infectious diseases, etc.), physical excursion for which you are not prepared or other such accidents; the negligence or lack of adequate training of any third-party providers who seek to assist with medical or other help either before or after injuries have occurred; accident or illness without access to means of rapid evacuation or availability of medical supplies or services; and the adequacy of medical attention once provided; equipment malfunctions; or a lack of safety features and/or failure to utilize any safety features.
Traveler understand that the description of these risks is not complete and that unknown or unanticipated risks may result in injury, illness, or death. In order to partake of the enjoyment and excitement of this trip, the traveler is willing to accept the risks and uncertainty involved as an integral part of travel, including the risk of infection, illness, and death. Traveler hereby accepts and assumes full responsibility for any and all risks and agrees to and shall hold harmless and fully release Infinity Travels and its shareholders, board members, owner(s), employees, affiliates, agents, contractors and representatives (“Representatives”) from any and all claims associated with the trip, including any claims of third party negligence and/or the negligence of Infinity Travels and/or its Representatives and traveler hereby covenant not to sue Infinity Travels and/or its Representatives for any such claims or join any lawsuit or action that is suing Infinity Travels. These Terms and Conditions also bind your heirs, legal representatives, and assigns. The terms of this hold harmless and release of liability paragraph shall survive any termination or cancellation of these Terms and Conditions, whether by operation of law or otherwise.
INDEMNIFICATION. All travelers agree to and shall indemnify, defend, release and hold harmless Infinity Travels and its Representatives, from any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or incurred by Infinity Travels (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) traveler’s breach or violation, or threatened breach or violation, of these Terms and Conditions; (ii) a traveler’s acts or omissions, or any damage caused by traveler while participating in the trip; (iii) any inherent risk of travel (including, without limitation, force majeure); or (iv) claims brought by third parties in connection with any of the foregoing. The terms of this indemnification paragraph shall survive any termination or cancellation of these Terms and Conditions, whether by operation of law or otherwise.
NO WARRANTIES. TO THE EXTENT PERMITTED BY LAW, AND WITHOUT LIMITING THE GENERALITY OF ANY DISCLAIMERS SET FORTH HEREIN OR IN OUR PRIVACY POLICY, WE, OUR REPRESENTATIVES, AND OUR SUPPLIERS MAKE NO WARRANTY OF ANY KIND REGARDING OUR WEBSITE AND THE TRAVEL AGENCY SERVICES, ALL OF WHICH ARE PROVIDED ON AN "AS IS" BASIS. WE, OUR REPRESENTATIVES, AND OUR SUPPLIERS AND OTHER SERVICE PROVIDERS DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF ANY OF THE CONTENT, DATA, OR INFORMATION FOUND ON/THROUGH OUR WEBSITE AND/OR THE TRAVEL AGENCY SERVICES (MUCH OF WHICH IS PROVIDED BY THIRD PARTIES), AND WE, OUR REPRESENTATIVES, AND OUR SUPPLIERS AND OTHER SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. SOME STATES OR COUNTRIES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. SUCH WARRANTIES GIVE YOU SPECIFIC RIGHTS WHICH MAY VARY FROM STATE TO STATE.
ADDITIONALLY, CERTAIN PORTIONS OF THE SERVICE AND ANY USER CONTENT, INFORMATION, OR MATERIALS GENERATED IN CONNECTION THEREWITH, INCLUDING WITHOUT LIMITATION ANY ITINERARIES, RECOMMENDATIONS, OR SUGGESTIONS GENERATED WITH THE ASSISTANCE OF ANY KIND OF ARTIFICIAL INTELLIGENCE, ARE PROVIDED “AS IS” AND FOR INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY WHATSOEVER. YOU UNDERSTAND THAT THE ENTIRE RISK ASSOCIATED WITH THE USE OF OUR SERVICE, AND ANY COMPONENTS RELATING TO THIRD-PARTY PRODUCTS OR ARTIFICIAL INTELLIGENCE, RESIDES SOLELY WITH YOU. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, INFINITY TRAVELS DOES NOT DISCLAIM ANY WARRANTY OR OTHER RIGHT THE DISCLAIMER OF WHICH IS PROHIBITED FROM APPLICABLE LAW.
MOBILE MESSAGING SERVICE. The Website’s mobile messaging service (the “SMS Service”) provides automated, transactional alerts to travelers who have booked through our services. By opting in, you agree to receive messages from Infinity Travels regarding your travel itineraries, including 24-hour pre-trip reminders, and real-time notifications regarding flight and hotel delays or cancellations.
You may opt in to the SMS Service by responding to an invitation sent to your mobile device via SMS. By replying to that message with the requested confirmation keyword, you agree to receive automated, transactional messages from Infinity Travels. Your consent is not a condition of any purchase, and you may withdraw your consent at any time. You agree that messages may be sent using automated technology.
We do not charge for the SMS Service, but standard message and data rates from your wireless provider may apply. Message frequency varies based on your travel activity. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider.
You may cancel the SMS Service at any time. Text the keyword STOP to the number from which you received the message. You will receive a one-time opt-out confirmation. For assistance, text HELP to the number from which you received the message, or contact our support team via the phone number provided.
Wireless carriers are not liable for delayed or undelivered messages. We are not liable for failed or misdirected delivery of information, or any reliance on such information. We respect your privacy; all text messaging originator opt-in data and consent will not be shared with any third parties. For more information on how we collect and use your personal information, please review our Privacy Policy.
USE OF ARTIFICIAL INTELLIGENCE. The Infinity Travels Services may use technology tools, including artificial intelligence, to assist in retrieving travel content and creating itineraries and other travel recommendations (collectively, “AI Services”). The AI Services processes inputs you provide as conversational prompts — including travel preferences, dates, destinations, personal details, and conversational prompts — to generate outputs and
Any and all content produced by the AI Services, including but not limited to itinerary suggestions, venue or restaurant recommendations, transportation options, route guidance, and pricing estimates, may not be accurate, complete, current, or reliable, and does not constitute the professional advice, opinion, recommendation, or endorsement of Infinity Travels. In particular, you acknowledge and accept that such content is provided “AS IS”, without any representation or warranty, and: (a) may contain factual errors, inaccuracies, or "hallucinations" — plausible-sounding but incorrect information — including references to venues, attractions, properties, or services that are closed, non-existent, or inaccurately described; (b) may reflect outdated data, as AI models are not continuously updated in real time to reflect changes in availability, schedules, or conditions; (c) may describe amenities, features, routes, or travel conditions that do not reflect current or actual circumstances; (d) does not constitute travel or professional advice, safety guidance, or insurance recommendations; and (e) should not be relied upon as the sole basis for any booking, travel decision, expenditure of funds, or commitment of any kind. You are solely responsible for evaluating the safety, suitability, accuracy, and legality of any Travel Product recommended to you by the AI Services. You understand that the entire risk of using the AI Services lies solely with you. Notwithstanding anything herein to the contrary, Infinity Travels does not disclaim any warranty or other right the disclaimer of which is prohibited by applicable law.
PERSONAL DATA. Any personal information you provide to us through Infinity Travels Services will be collected, stored, used, protected, and shared consistent with Infinity Travels Privacy Policy according to law and regulations that may be applicable depending on where you are located.
When you make a booking through the Infinity Travels Services we are processing your personal information, including through the AI Services, on one or more lawful bases that may vary depending on the activity, and includes: (a) contract performance (arranging bookings, processing payment, fulfilling your requested services including by sharing information with Suppliers); (b) legitimate interests (like fraud prevention, safety); (c) legal obligation (where required by law); and (d) consent which may be withdrawn (for optional activities). Your personal information may be transmitted across international borders to Suppliers, payment processors, technology partners, and other third parties necessary to complete your requested booking. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction.
DISPUTE RESOLUTION. If you have a concern about Infinity Travels, the Infinity Travels Services, or our Privacy Policy, please reach out to our customer service team at 1-805-259-1718 or write to us at booking@infinitytravels.com. We will make our best efforts to resolve any dispute within ninety (90) days. If we cannot resolve the dispute informally, it shall be settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its then-current Commercial Arbitration Rules. The arbitration shall be held in Orange County, California, unless you provide written notice requesting a different location. By agreeing to these Terms and Conditions, you give up the right to initiate a lawsuit before a judge or jury. You also forfeit your right to participate in any class action, class arbitration, or consolidated proceeding. The arbitrator’s decision shall be final and may be enforced in any court of competent jurisdiction.
LIMITATION ON LIABILITY; NOTICE OF CLAIM; CLASS ACTION WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR MAXIMUM LIABILITY TO YOU (OR ANY MEMBER OF YOUR GROUP, OR YOUR/THEIR HEIRS, SUCCESSORS AND ASSIGNS) UNDER ANY CAUSE OF ACTION (WHETHER IN TORT, CONTRACT, INDEMNITY, EQUITY, OR OTHERWISE) IS LIMITED TO THE AMOUNTS PAID TO INFINITY TRAVELS FOR ARRANGING YOUR TRIP AND ASSUMING ANY COSTS IN CONNECTION WITH HAVING THE TRAVEL ARRANGEMENTS RESUPPLIED. THIS IS YOUR SOLE AND EXCLUSIVE REMEDY FOR A BREACH OF THESE TERMS AND CONDITIONS OR APPLICABLE LAW BY INFINITY TRAVELS.
To the fullest extent provided by law, you further understand and agree that any claim must be filed within six (6) months from the date of the corresponding booking or transaction, unless a longer duration is specified by applicable law. Any claims not submitted within this time shall be deemed waived and barred.
You further agree that you will only bring claims against Infinity Travels in your individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding. Infinity Travels shall not in any case be liable for other than compensatory damages, and your payment of a deposit on a trip means that you agree to these conditions of sale and expressly waive any right to punitive damages.
GOVERNING LAW; VENUE. These Terms and Conditions and all attachments hereto and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law rules. Located in Orange County, in the State of California. To the extent any dispute is not subject to binding arbitration as set forth herein, any claims shall be brought in a court of competent jurisdiction located in Orange County in the State of California.
MODIFICATION. We reserve the right, without prior notice and to the extent not prohibited by applicable law, to change, modify, delete, or add to: (i) the Infinity Travels Services, including eliminating or discontinuing any content or feature of the Infinity Travels Services; (ii) any fees or charges for use of the Infinity Travels Services; and (iii) these Terms and Conditions. Your continued use of the Infinity Travels Services shall be subject to the Terms and Conditions in force at the time of your use. We recommend that you review these Terms and Conditions periodically to stay informed of any updates.
MISCELLANEOUS. These Terms and Conditions, including any other documents, itineraries, and invoices we provide you, constitute our entire agreement, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to Infinity Travels. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. Failure by us to exercise or enforce any right or provision of these legally binding Terms and Conditions shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party. The provisions of these Terms and Conditions, which by their nature extend beyond termination or expiration of these Terms and Conditions (whether by operation of law or otherwise), shall survive the expiration or termination of these Terms and Conditions to the full extent necessary for their enforcement and for the protection of the party in whose favor they operate. These Terms and Conditions shall be written in, and all other communication under or in connection with these Terms and Conditions shall be in, the English language. Any translation into any other language shall not be an official version thereof, and in the event of any conflict in the interpretation between the English version and such translation, the English version shall control.
SELLER OF TRAVEL REGISTRATIONS.
FLIGHT BOOKING TERMS.
Flight tickets are not confirmed until you pay in full and receive a booking confirmation from Infinity Travels. After payment is made, tickets are issued based on the specific airline’s rules. Airlines’ prices may vary depending on various factors, and Infinity Travels cannot control the pricing set by airlines. If you fail to make payment by the stated due date, we may cancel your booking.If your trip includes multiple airlines, you must follow each airline’s rules for cancellations, schedule changes, refunds, and fees. If one airline’s delay affects another, you will need to cover any extra costs, such as new tickets. All fees are set by the airlines and are your responsibility. Keep your booking confirmation or travel proof handy, as some airlines may ask for it during check-in.
Infinity Travels may sometimes offer two one-way tickets instead of a return ticket to provide flexibility and savings. Each one-way flight is booked separately with its own airline and terms and conditions. In case of a no-show or if you miss your flight, you will be responsible for all additional costs, including change fees or new tickets. Infinity Travels is not responsible for such costs.
(a) Cancellations and Refunds for Flights
Most flight tickets are non-refundable after the initial 24-hour period. Eligibility for a refund depends on the airline’s rules. No-shows are non-refundable, and tickets booked with low-cost airlines close to travel dates are also usually non-refundable. If your fare is in the refundable category, cancellations are subject to an administrative fee, airline penalties, and Supplier conditions. Refunds are only issued if the airline approves. Refund processing timelines are as set forth in Section 7(f). Infinity Travels fees are non-refundable, as set forth in Section 7(e). Even where a ticket is non-refundable, you may be entitled to a refund of applicable taxes and government-imposed fees, subject to the airline’s policies and applicable regulatory requirements, but Infinity Travels is not responsible for this refund unless explicitly required by applicable law.(b) Flight Schedule Changes
Airlines frequently change their flight schedules and sometimes may convert direct flights into connecting flights without prior notice. While we will actively attempt to notify you of any changes, we cannot guarantee that you will receive all updates in advance. If the airline cancels or rebooks your flight, we will try to notify you, but we cannot guarantee advance notice. We recommend checking your flight status with the airline at least 72 hours before departure. After check-in, the airline will handle all flight delays, cancellations, or rebookings.(c) Hazardous Materials
FEDERAL LAW FORBIDS THE CARRIAGE OF HAZARDOUS MATERIALS ABOARD AIRCRAFT IN YOUR LUGGAGE OR ON YOUR PERSON. A VIOLATION CAN RESULT IN FIVE YEARS’ IMPRISONMENT AND PENALTIES OF $250,000 OR MORE (49 U.S.C. 5124). HAZARDOUS MATERIALS INCLUDE EXPLOSIVES, COMPRESSED GASES, FLAMMABLE LIQUIDS AND SOLIDS, OXIDIZERS, POISONS, CORROSIVES, AND RADIOACTIVE MATERIALS. In adherence to the law, you, as a passenger, cannot transport dangerous goods, which include aerosols, reactive substances, detonators, or pressurized containers. Before preparing luggage, refer to the official airline’s and regulatory sources.HOTEL BOOKING TERMS.
(a) Check-in Requirements
While checking in at the hotel, you will need to provide a valid government-issued photo identification. For payment, the hotel may ask you for a cash advance or a credit/debit card for security purposes. The type of payment and the deposit amount are based on the hotel’s policy. Any deposit the hotel collects from you is separate from the amount you pay to Infinity Travels at the time of booking. The guest checking in at the hotel must be at least 18 years old or meet the legal age requirements set by the hotel’s location.(b) Occupancy, Room Type, and Special Requests
Most hotels have a maximum of two (2) guests per room. Additional guests may be allowed only with the hotel’s approval and may incur extra charges, payable directly to the hotel. Infinity Travels cannot guarantee requests for specific room features, including bed type, smoking preference, or a room with a view. The hotel assigns rooms based on availability at check-in. If you have accessibility requirements, including the need for service animals or accessible rooms, you must contact the hotel directly before confirming the booking.(c) Cancellations and No-Shows
Every hotel has its own cancellation and modification policies. Some reservations are non-refundable and cannot be changed, while others may permit changes or cancellations with applicable fees. Hotel and rental car bookings are generally non-refundable, but service fees charged for making such bookings may be refundable. If you believe you will be late to the hotel or are unable to check in on your scheduled date, it is your responsibility to inform the hotel. Failure to check in on the first night of your stay without informing the hotel may result in cancellation of your remaining stay(d) Mandatory and Resort Fees
Some hotels may charge mandatory resort or facility fees. These fees are not included in the booking amount and are payable directly to the hotel at check-in. The prices displayed include only the room rate and applicable taxes for the amenities you select.CAR RENTAL BOOKING TERMS.
Third-party rental companies provide the car rental services you book through Infinity Travels. When you pick up the booked vehicle, the rental company’s terms and conditions apply. Your card is used to make the reservation in most cases. The total cost of rental car service may differ based on the rental duration, location, optional services, or any changes made at pick-up or return.(a) Driver Requirements
At pick-up, the driver must present a valid driver’s license and a valid credit card in the driver’s name. Additional age limits or documents may be required by the rental company and location. Some properties and rental car companies have age requirements; please check with the rental car company for more information.(b) Changes, Cancellations, and Additional Charges
The rental company’s policies will apply to any changes or cancellations. Some bookings may have restrictions or fees. The rental company may charge you for local taxes, fees, and optional extras like insurance, fuel options, or accessories. These fees vary by location and provider and are payable directly to the rental provider. If your booking is affected by a pricing error, we reserve the right to cancel your booking and issue a refund.CRUISE BOOKING TERMS.
Infinity Travels acts as a booking intermediary for cruise services. Your contract for transportation is between you and the Cruise Provider. By booking a cruise, you acknowledge and agree to the Passenger Ticket Contract of the Provider, which includes all health, safety, and itinerary policies. In case of conflict between these Terms and the Provider’s terms, the Provider’s terms will apply.(a) Itineraries, Cancellations, and Pricing
The Cruise Provider has full authority to modify itineraries, ports, or vessels, and may cancel sailings due to weather, force majeure, or other reasons. The Provider’s terms apply in case of refunds or credits. Infinity Travels may cancel your booking in case of technical or pricing errors. Late payment may lead to automatic cancellation and penalties.(b) Documentation, Compliance, and Onboarding Services
You are responsible for obtaining valid passports, health certifications, and visas for your cruise. The Cruise Provider may deny you boarding for non-compliance or late arrival. Infinity Travels is not liable for such losses. Cabin assignments and special requests, such as accessibility accommodations, are subject to availability and confirmation by the Provider. All additional taxes, port fees, and onboard incidentals are your financial responsibility. If you cancel or request name changes, they may incur fees from both the Provider and Infinity Travels. All Infinity Travels service fees are non-refundable. We strongly recommend purchasing comprehensive travel insurance.AIRPORT PARKING BOOKING TERMS.
Infinity Travels acts solely as a booking platform for airport parking services. When you reserve parking, you enter into a direct and legally binding contract with the Parking Provider and are subject to the Provider’s specific terms and conditions, along with these Terms.(a) Booking Requirements and Arrival
You must provide accurate vehicle details, including make, model, and registration, at the time of booking. You must show your booking confirmation voucher and the original payment card upon arrival. You must adhere to the arrival and check-in procedures in your confirmation. Neither Infinity Travels nor the Provider is liable if you miss your flight or booking due to late arrival or failure to follow instructions.(b) Payments, Cancellations, and Liability
Full payment is required to finalize your parking booking. Booking fees, MMS charges, and any unused portion of the parking stay are non-refundable. No refunds will be issued for no-shows or cancellations made less than 24 hours prior to scheduled arrival, unless otherwise stated in the Provider’s terms. Only the Provider is responsible for losses caused by its own negligence. No claims can be made after the vehicle has left the premises. Please remove all personal items and provide keys or codes only to authorized staff.CONTACT INFORMATION.
If you have questions about these Terms and Conditions or need assistance with your booking, please contact us:Infinity Travels (Infinity Web Solutions LLC)
Email: booking@infinitytravels.com
Phone: 1-805-259-1718
Address: 17875 Von Karman Ave, Suite 150 & 250, Irvine, California 92614, United States of America