Sr. Executive – Data Analysis and Auditing
Title: Sr. Executive – Data Analysis & Auditing (Travel)
Location: Gurgaon, India
Job Description Who We Are:
Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.
Roles & Responsibilities
1. Fare Data Auditing
Review air & hotel bookings to ensure issuance aligns with guidelines, identifying errors for escalation and correction within SLA (24-hour void window). Address all queries within the shift while maintaining a 24-hour SLA, and follow up on automation, bugs, and enhancements. Utilize advanced Excel techniques (pivot tables, VLOOKUP, data validation) to process and summarize data efficiently.
2. Collaborate with Tech Teams
Diagnose and highlight system-related issues to reduce errors, improve system accuracy, and minimize customer impact.
Skill/Qualification Requirements
Education: Bachelor's degree in any stream.
Experience: 3+ years in data analysis, auditing, within the travel or airline industry.
Technical Skills:
- Advanced proficiency in Microsoft Excel (pivot tables, formulas, conditional formatting).
- GDS knowledge (Amadeus/Sabre).
Preference: Basic SQL skills for querying (optional but a plus).
Analytical & Problem-Solving: Ability to analyze complex data, identify trends, and recommend solutions.
Communication Skills: Strong verbal and written communication to present findings and collaborate with cross-functional teams.
Must be comfortable working in a 1 PM to 10 PM shift.
Disclaimer
This job description may not cover all activities or responsibilities required for the role. Fareportal reserves the right to modify job duties, responsibilities, and requirements as needed at its discretion without notice.